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TO PLACE AN ORDER
Orders may be made online, emailed, mailed, or phoned in. If not ordering online, please state the product's common name, order code, and quantity. Send your orders to:
Email: sales@elderberryherbfarm.com
Mail: Attn: Order Dept.
Elderberry Herb Farm, LLC
579 Engleville Road,
Sharon Springs, NY 13459
Phone: 518-284-3727
If we are not there, please leave us a message and we will get back to you within 24 hours. We are a small operation, and we may be out tending the herbs, or packaging.
It is our goal to ship each order within 1 Business day if the item is in stock. Exceptions to this include orders placed on Friday through Sunday, orders placed prior to and during major US holidays, or during unusual inclement weather.
PAYMENT TERMS
Prepayment is required by credit card online, check, money order, or Paypal. Overdue accounts will be charged 1.5% per month on the overdue balance. Returned checks will incur a $35 service charge. Please make checks out to: Elderberry Herb Farm, LLC
You can pay with Master Card, Visa, Discover, American Express or your bank account via PayPal by emailing your order and we will email you a Paypal invoice. Full instructions will be provided if you decide to pay this way.
SHIPPING
All orders are shipped via US Mail or UPS ground at actual cost. Local delivery may be arranged.
OUR UNCONDITIONAL GUARANTEE
It is important to us that you are completely satisfied with the quality of the items we provide to you, and that your experience with our business is a pleasant one.
If for any reason you are not satisfied with a product, it may be returned for replacement, credit on your account, or full refund.
RETURNS OR CANCELLATIONS
Any shipping errors or damage in shipping must be reported within 3 business days.
For a return or for cancellation of an order already shipped, you must first receive pre-authorization before sending the order back. For pre-authorization, contact us at customerservice@elderberryherbfarm.com, or call us at 518-284-3727.
Shipping and insurance for authorized returns of goods for any reason other than shipping error, product defects, or damage during original shipment are the responsibility of the customer.
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